Terms And Conditions/ Returns
Effective 1/1/2025
By purchasing products from this website, the customer agrees that all orders are deemed fulfilled once transferred to the shipping carrier, at which point ownership and risk of loss pass to the customer; any loss, delay, theft, or damage after carrier acceptance must be resolved directly with the shipping carrier, and shipment confirmation with tracking constitutes proof of fulfillment for payment processors in the event of a dispute or chargeback. The customer acknowledges that products may contain strong magnetic materials and may be used in environments involving mineral concentrates, heavy metals, silica dust, naturally occurring radioactive materials (NORM), or other environmental contaminants commonly encountered in mining and prospecting activities. Strong magnets may interfere with pacemakers, implanted medical devices, insulin pumps, electronics, and magnetic storage media, and the customer assumes full responsibility for maintaining safe distance from such devices. Prospecting and material processing may generate airborne dust, including respirable crystalline silica capable of causing serious or permanent lung injury; the customer is solely responsible for using appropriate personal protective equipment, including properly fitted NIOSH-approved respirators, eye protection, gloves, and other safety equipment. The Company does not test, certify, or guarantee the chemical, radiological, or environmental composition of materials collected, and provides no medical or industrial hygiene advice. By purchasing and using the products, the customer expressly assumes all inherent and environmental risks, including magnetic exposure, dust inhalation, chemical or heavy metal exposure, mechanical injury, and regulatory compliance obligations, and agrees to indemnify, defend, and hold harmless the Company from any claims, damages, liabilities, or expenses (including attorney’s fees) arising from use, misuse, modification, or third-party claims related to the products.
Additional Information
Thank you for shopping at MiningMagnets.com. We value your satisfaction and want to ensure a smooth shopping experience. Please review our return policy carefully before making a purchase.
1. Returns Eligibility
1.1. We accept returns within 30 days from the date of purchase. After this period, we cannot offer refunds or exchanges.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
2.1. To initiate a return, please contact our customer support team using the form below. Provide your order number, item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.
2.2. Please do not return any item(s) without obtaining authorization from our customer support team. Unauthorized returns may not be accepted or processed.
2.3. Once your return is approved, you will receive further instructions, including the return address.
3. Return Shipping and Fees
3.1. Please note that the customer is responsible for all return shipping costs, including any associated import fees, taxes, or duties.
3.2. We recommend using a trackable shipping service and obtaining proof of shipment for your return. We are not responsible for any returned items lost or damaged during transit.
3.3. Additionally, a restocking fee of $25 will be deducted from your credit to cover handling and administrative costs.
4. Refunds
4.1. Once we receive your returned item(s) and verify their condition, we will process your refund or issue store credit, as per your preference.
4.2. The refund amount will exclude the restocking fee and any shipping fees paid during the original purchase.
4.3. Refunds will be credited back to the original payment method used during the purchase. Please allow [insert time frame] for the refund to be reflected in your account.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. Provide detailed information and, if possible, attach photographs of the damaged or defective item(s).
5.2. Our team will assess the situation and guide you through the appropriate resolution process, which may include a return, replacement, or refund, depending on the circumstances.
6. Final Sale Items
6.1. Certain items marked as "Final Sale" or "Non-Returnable" are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective.
6.2. Please carefully review the product description and contact our customer support team if you have any questions or concerns regarding the eligibility of an item for return.
7. Contact Us
If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team using the form below. We are here to help!